HVAC Service Technician

Job No: TRANE23
Location: Calgary, AB

 

 

Title: Commercial HVAC Technician

Reporting To: Service Manager

 

Summary:

Provides service and support to customers by preforming service calls, fulfilling commercial contracts, general customer service, and reporting. Position does require some on call work. 

Responsibilities:

Service Calls

  • Servicing product and equipment on assigned projects and ensuring customer satisfaction
  • Performs repairs, overhauls, and start-ups of commercial HVAC systems
  • Uses a variety of hand tools, following blueprints, wiring diagrams, piping schemes or engineering specifications, to diagnose and repair units
  • Uses power tools and computers
  • Identifies, analyzes, diagnoses, and repairs systems and products at customer's location
  • Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers
  • Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary
  • Documents work by completing paperwork on each job and maintaining files
  • Represents company by serving as a direct customer contact
  • Determines parts to order for repairs and timeliness of need
  • Keeps current all Trane products concerning installation, operation, maintenance, service, and repair
  • Technical support to customers
  • Flexibility to work overtime/weekends, as required
  • Sourcing parts
  • Installations

 

Commercial Contracts

  • Ensure all equipment is working properly and to design specifications
  • Perform maintenance as per contract or per customer request
  • Reviewing the commercial contract to understand the requirements
  • Onsite meeting(s) with customer
  • Performing outlined maintenance
  • Inform customer of additional requirements
  • Quote additional requirements
  • Keeping up to date with hours contracted

 

Customer Service

  • Provide the customer with exceptional service
  • Provide the customer with good working equipment
  • Provide the customer with a list of deficiencies

 

Reporting

  • Completing work orders
  • Picture documentation of expenses for individual jobs
  • Working with service dispatch to ensure timely invoicing/billing
  • Make sure that paperwork is done before leaving the site and have customer sign when possible
  • Email in Work orders daily
  • Ensure all timesheets are filled out correctly
  • Hand in all receipts

 

On Call

  • Available within on call rotation
  • Taking emergency calls from customers
  • Understand time constraints to complete necessary work

 

Breakdown of time for core responsibilities:

50% Service Calls
40% Commercial Contracts
10% Customer Service, Reporting, On Call

Required Skills:

• Product knowledge
• Problem solving and decision making
• Troubleshooting
• Time management

Required Qualifications:

• Valid driver's license and clean drivers abstract
• License required (e.g., HVAC Journeyman, Boiler Operator, Gas Installer, etc.)

Education and/or Experience:

 

Journeyman Certification in Refrigeration and Air Conditioning.  

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